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Privacy Policy

Last Updated: December 9, 2025

Goodwill Trucking (“Company,” “we,” “our,” “us”) is committed to protecting your privacy and maintaining transparency regarding how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect when you interact with our website, request a quote, place an order, call our team, or use our services. It also outlines your rights, our responsibilities, and the measures we take to keep your information secure.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

  1. DEFINITIONS

For the purpose of this Privacy Policy:

  • “You,” “Your,” “Customer,” “User” refers to any individual, contractor, homeowner, visitor, or entity interacting with Goodwill Trucking.
  • “Personal Information” means any information that identifies or can be used to identify you.
  • “Services” refers to all hauling, selling, and delivery services provided by Goodwill Trucking.
  • “Website” refers to the Company’s official website and all associated digital platforms.
  1. INFORMATION WE COLLECT

We collect both personal information and non-personal information to provide our services efficiently and improve your experience.

2.1 Personal Information You Provide

When you interact with us, you may provide the following information:

  1. Contact Information
  • Full name
  • Phone number
  • Email address
  • Business name (if applicable)
  • Job title (for contractors)
  1. Delivery Details
  • Delivery address
  • Job site location
  • Additional instructions for delivery
  1. Order Information
  • Materials ordered (e.g., dirt, crusher run, 57 stones)
  • Quantity of materials
  • Delivery time and date
  • Payment preference
  1. Payment Information

We may collect limited payment-related information such as:

  • Type of payment method
  • Transaction details

Note: We do not store full credit card numbers unless explicitly stated and secured through a third-party payment processor.

  1. Communication Content

Any messages sent via:

  • Contact form
  • Email
  • Phone call
  • SMS
  • Social media
  • Quote request form

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  1. Technical Information
  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Time zone settings
  1. Usage Information
  • Pages visited
  • Time spent on each page
  • Clicks and navigation patterns
  • Access dates and times
  1. Cookies & Tracking Data

We may store cookies or similar tracking technologies to improve your user experience. (Full details in Section 7)

  1. HOW WE USE YOUR INFORMATION

Goodwill Trucking uses collected information for the following purposes:

3.1 To Provide Our Services

  • Process orders
  • Schedule deliveries
  • Deliver construction materials
  • Contact you regarding order changes or confirmations

3.2 Customer Support

  • Respond to inquiries
  • Provide quotes
  • Resolve issues related to delivery or materials

3.3 Website Improvement

  • Analyze site performance
  • Optimize user experience
  • Monitor site traffic patterns

3.4 Transaction Processing

  • Verify payments
  • Process refunds when applicable
  • Maintain transaction records

3.5 Marketing & Communication

With your consent (when required), we may:

  • Send service updates
  • Notify you about new materials or delivery options
  • Provide promotional offers

3.6 Legal and Safety Purposes

We may use your information to:

  • Comply with laws
  • Prevent fraud
  • Ensure safety during delivery operations
  • Respond to legal requests or disputes
  1. SHARING OF PERSONAL INFORMATION

We do not sell your personal information. However, we may share it under specific circumstances:

4.1 Service Providers

We may share data with trusted third parties who help operate our business, including:

  • Payment processors
  • IT service providers
  • Website hosting providers
  • Communication platforms
  • Delivery management systems

All service providers are required to protect your information and use it only for authorized purposes.

4.2 Legal Obligations

We may disclose your information if:

  • Required by law
  • Necessary for court orders or legal processes
  • Needed to protect our rights, business, or customers

4.3 Business Transfers

In case of:

  • Merger
  • Acquisition
  • Sale of assets

your information may be transferred, with continued protection under this Privacy Policy.

  1. DATA SECURITY

We take data security seriously and implement multiple measures to protect your information from unauthorized access, misuse, or loss.

5.1 Technical Measures

  • Encrypted communication channels
  • Secure servers
  • Regular system updates
  • Firewalls
  • Access restrictions based on job roles

5.2 Administrative Measures

  • Employee training on data protection
  • Limited data access
  • Monitoring of system activity

5.3 Physical Measures

  • Secure office locations
  • Controlled access to systems and devices

However, no online system or data transmission is 100% secure. You acknowledge that we cannot guarantee absolute protection.

  1. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide ongoing customer service
  • Maintain legal or accounting records
  • Comply with regulatory obligations

After the retention period, your information may be securely deleted or anonymized.

  1. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to improve user experience, analyze performance, and provide personalized features.

7.1 Types of Cookies We Use

  1. Essential Cookies

Required for basic website functionality such as:

  • Navigating the site
  • Submitting forms
  1. Performance Cookies

Used to analyze website usage, including:

  • Page load times
  • Error logs
  1. Analytics Cookies

Used to understand user behavior and improve experience.

  1. Functional Cookies

Enable personalization, such as saved preferences.

  1. Advertising Cookies

Used for marketing campaigns (if applicable).

7.2 Managing Cookies

You may:

  • Accept all cookies
  • Decline non-essential cookies
  • Adjust browser settings to block or delete cookies

Note: Blocking cookies may affect website functionality.

  1. CUSTOMER RIGHTS

Depending on your location, you may have the following rights:

8.1 Right to Access

Request a copy of your personal data.

8.2 Right to Correction

Request updates to inaccurate or incomplete information.

8.3 Right to Deletion

Request deletion of your data under certain conditions.

8.4 Right to Restrict Processing

Limit how your data is used.

8.5 Right to Data Portability

Request your information in a transferable format.

8.6 Right to Withdraw Consent

You may opt out of marketing communications at any time.

8.7 How to Exercise Your Rights

To make a request, contact us using the information in Section 13.

We may verify your identity before fulfilling your request.

  1. CHILDREN’S PRIVACY

Goodwill Trucking does not knowingly collect information from individuals under 18.
If we learn that a minor has provided personal data:

  • We will delete it immediately
  • We will not use it for any purpose

Parents or guardians may contact us to request removal.

  1. THIRD-PARTY LINKS

Our website may contain links to external sites.
We are not responsible for:

  • Their privacy practices
  • Their content
  • Their security policies

We encourage you to review the privacy policies of any third-party websites you visit.

  1. SMS & PHONE COMMUNICATIONS

By providing your phone number, you consent to receiving:

  • Delivery updates
  • Order confirmations
  • Service reminders
  • Customer support calls

Standard messaging rates may apply.
You may opt out at any time by notifying us.

  1. EMAIL COMMUNICATIONS

We may send emails regarding:

  • Quotes
  • Service updates
  • Delivery details
  • Invoices
  • Promotional offers (optional)

You may unsubscribe from marketing emails, but transactional emails cannot be turned off.

  1. INTERNATIONAL USERS

Our services are intended for users within the United States.
If you access our website from outside the U.S., you agree to:

  • This Privacy Policy
  • Data processing under U.S. laws
  • Potential transfer of data to U.S. servers
  1. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy at any time.
When changes occur, we will:

  • Update the “Last Updated” date
  • Post the revised version on our website

Continued use of our site or services after updates constitutes acceptance of the new policy.

  1. YOUR RESPONSIBILITIES

As a user, you agree to:

  • Provide accurate information
  • Keep your contact details updated
  • Use our website responsibly
  • Follow all applicable laws

You are also responsible for maintaining the confidentiality of your personal devices and login credentials (if applicable).

  1. DISCLAIMER

Goodwill Trucking makes reasonable efforts to safeguard your information, but:

  • No system is fully secure
  • No data transmission is fully protected
  • You share information at your own risk

We are not responsible for issues arising from:

  • Third-party breaches
  • Internet-related vulnerabilities
  • Customer negligence regarding their own data security
  1. CONTACT INFORMATION

If you have questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Goodwill Trucking

Powder Springs, GA

We will respond to your request as quickly as possible.

  1. ACCEPTANCE OF THIS POLICY

By using our website or services, you confirm that you:

  • Have read this Privacy Policy
  • Understand how your information is collected and used
  • Agree to all terms stated herein

If you do not agree, please refrain from using our website or services